Privacy policy

Information we collect

We collect the account and profile information you provide, such as your name, email address, phone number, profile photo, travel preferences and emergency contact details.

When you use trips, shared rides, rentals, chat, ratings or incident reporting, we process the information needed to provide those features. Identity verification may include Aadhaar offline e-KYC information, passport details, driving-licence images and a selfie or liveness result. Payment details are handled by the selected payment provider; Ghumakkad does not intend to store full card data.

Location and safety data

Location is used only when a feature requires it and after device permission, such as route discovery or an SOS incident. During an active SOS, the app may send the available location, account identity and incident details to the Ghumakkad safety team so they can respond or coordinate with emergency services.

How we use information

We use information to authenticate accounts, operate trip and rental flows, review verification, enable traveller communication, prevent fraud, moderate reports, deliver support, process subscriptions and improve reliability.

We do not sell personal information. We may share limited data with infrastructure, authentication, analytics, crash-reporting, payment, verification and emergency-response providers only where required to operate the service or comply with law.

Storage, retention and security

Ghumakkad applies access controls, encrypted network connections and operational logging. Identity documents are restricted to authorised review personnel. No online service can guarantee absolute security.

We retain information only while it is needed for the service, safety investigations, legal obligations or dispute resolution. Retention periods may vary by record type.

Your choices and rights

You can update profile information in the app and control device permissions in system settings. You may request access, correction or deletion by contacting privacy@codebro.co.in. Some records may be retained where legally required or necessary for an active safety or fraud investigation.

Children and updates

Ghumakkad is intended for adults aged 18 and over. We may update this policy as the product or legal requirements change, and will publish the revised date on this page.